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FRCC Policy on Tracking of Student Complaints
To comply with the Higher Learning Commission policy, FRCC maintains records of the formal, written student complaints ﬁled with the offices of the Chief Executive Officer, the Chief Academic Officer, and the Chief Student Services Officer including information about the disposition of the complaints, and those referred to external agencies for final resolution.
Since FRCC has a college system with site-based administrative leadership, compliance with the policy will include the top three administrative levels at each site as well as the college-wide level. In addition to the President, the site Vice Presidents, Deans of Instruction, and Deans of Student Services will record the process of complaint resolution and the outcome for any formal, written complaint received.