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Complaint: A formal, written complaint is one regarding some alleged type of adverse action against a student from a decision made by the institution or alleged violation of student rights. A grievance may or may not be a complaint based on the above guidelines. Appeals that request a re-examination of a decision are not considered a complaint unless there is some type of adverse action against a student from the decision or some alleged procedural unfairness is documented.
Student: A student is an individual who is currently enrolled full- or part-time or who has recently been enrolled in the institution. Previously enrolled students may be considered a student if they meet the criteria to re-enroll without having to reapply for admission. If the individual would have to reapply, then the complainant is not a student for the purposes of this policy.
Formal Written Complaint: Only complaints in writing that are mailed or delivered to an appropriate officer, or those referred back to the college by the Higher Learning Commission, are considered formal complaints. These written complaints must be addressed to an officer of the college and be signed by the student. Informal communications from students such as emails or faxes will not be considered a formal written complaint.