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Step 1: Administrators (Dean, Vice President, or President) receiving a formal written complaint will complete the FRCC Record of Student Complaint Tracking Form after a concern has been resolved/concluded. The administrator resolving the complaint must inform the student registering the complaint that information about complaints must be shared with the Higher Learning Commission for accreditation purposes but that individual identities will be shielded.
Step 2: The Complaint Tracking Form and all paperwork involved in the complaint resolution will be forwarded to the Office of the Dean of Student Services. The Dean of Student Services will maintain records of the complaints by case number.
Step 3: The Dean of Student Services will be responsible to provide the complaint tracking records to the Higher Learning Commission reviewers upon request. Tracking will include at least the two years prior to the date of the evaluation visit.